Privacy Policy
Effective date: February 3, 2026
1. Overview and Scope
This Privacy Policy explains how Pixello collects, uses, shares, and protects information when you use our website, Pixello Studio, and related services (collectively, the "Services"). By using the Services, you agree to the practices described below.
2. Information We Collect
Account and Contact Information
When you create an account or sign in, we collect your email address and any other information you provide during registration or support communications.
Website Data You Provide
When you import or capture a webpage into Pixello, we collect the website data necessary to build a Pixello canvas. This may include the page URL, HTML structure, CSS, page text, and related metadata or references to assets. If you add comments or annotations, we store those as well.
Usage and Device Data
We collect usage information such as feature interactions, timestamps, pages visited, referring URLs, IP address, browser type, and device identifiers. We use analytics tools (such as Firebase Analytics) to understand how the Services are used and to improve performance and reliability.
Cookies and Similar Technologies
We use cookies and similar technologies to maintain sessions, remember preferences, and measure usage. You can control cookies through your browser settings, but some features may not work properly if you disable them.
Communications
If you contact us, we may collect the information you provide, such as your name, email, and the content of your message.
3. How We Use Information
- Provide, operate, and improve the Services.
- Authenticate users and secure accounts.
- Create and sync Pixello canvases from website data you choose to import.
- Store your settings, comments, and collaboration context.
- Monitor usage, troubleshoot issues, and measure performance.
- Communicate with you about updates, support, and product information.
4. Legal Bases (Where Applicable)
If you are in a jurisdiction that requires a legal basis for processing, we process your information to perform our contract with you (providing the Services), based on our legitimate interests (improving and securing the Services), and with your consent where required by law.
5. How We Share Information
- Service providers that help us operate the Services (hosting, analytics, authentication, and customer support).
- If required by law or to protect the rights, safety, and security of Pixello, our users, or the public.
- In connection with a business transaction such as a merger, acquisition, or asset sale.
- With your consent or at your direction.
6. Data Retention
We retain personal information for as long as needed to provide the Services and for legitimate business purposes, such as security, compliance, and dispute resolution. You can request deletion of your account and associated data, and we will honor those requests subject to legal or operational requirements (for example, backup retention).
7. Security
We implement administrative, technical, and organizational safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You can also:
- Update your account information in Pixello Studio.
- Opt out of analytics where available through browser settings or cookie controls.
- Request support or data access by contacting us at hello@pixello.tech.
9. International Transfers
Pixello may process and store information in countries other than your own. We take steps to ensure appropriate safeguards are in place for international data transfers.
10. Children's Privacy
The Services are not directed to children under 13 and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the effective date above and may provide additional notice if required by law.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at hello@pixello.tech.